VAT Number: ATU71219825
TAX Number: 03 466/9549
Commercial Register Nr.: 455820z
Address: Millergasse 42-44/3/12
1. What does KUKLA mean?
Beside the fact that KUKLA is my family name, KUKLA means doll or puppet in russian, greek, polish and bulgarian language, which I find really very funny. My dearest Laura Karasinski, who has polish roots, reinforced me, to make KUKLA the labels name. Thank you for that Laura!
2. What about the sizes? / It’s all one size – but why?
I spent about 10 months to find the right fabrics and patterns for you. Due to the fact, that we work with elastic fabrics, it´s possible to have just one size. We already know from our madamekuklas, that it fits perfectly for the sizes 36 to 42. For the sizes 42 up the holes for the arms can start to tweak.
The positive thing about the one size-strategy: If you give it as a gift to the women around you, you can´t buy the wrong size.
3.What can you tell me about the fabrics and the sewing process?
I love Europe, so that´s why I just work with fabrics „made in Europe“.
Our fabrics come from Italy, Lithuania, Portugal and Austria. Every single fabric is certified by OEKO-TEX® Standard 100.
Our KUKLAs are sewed by hand with a lot of love in Austria. The clips are assembled in a wonderful company in Lower Austria.
4. Where are the clips produced?
Again it´s Europe that I am committed to: The ribbons come from Belgium, the Clips and the adjuster are customized and produced by a German company.
We found a very gorgeous manufacturing company in Lower Austria that is specialized in assembling suspender clips. We were very excited to delve deeper into a whole new world that opened up, getting to know the company and meeting the company´s chief.
5. How much does the wrap dress cost?
Our KUKLAs are kind of one size and one price :-)
For 140 EUR you get our standard KUKLA with one pre selected clip included.
Our KUKLA Dirndl costs 180 EUR and has a clip and sash included. Matching to the Dirndl you can also get a KUKLA Dirndl Clutch for 40 EUR.
If you want to have more clips, you get each single clip for 15 EUR.
We also have seasonal variations, as our short denim for 120 EUR and our ocean motion maxi-dress for 160 EUR.
We are sorry, but it´s not possible for us to produce customized KUKLAs.
6. How much is an extra clip?
Just to remind you: there is always one clip included, if you buy a KUKLA.
If you want extra clips, just add it to your shopping bag for additionally 15 EUR each.
If you just want to order a clip, there is our “happy-clipping” promotion. Here you can get two clips without paying shipping costs, when your purchase three clips you get our special price for 35 EUR instead of 45 EUR.
7. Where can I enter the discount code?
If your order with your mobile device:
When you create an order on your mobile device, click on “buy” after selecting your KUKLA, then press “checkout”.
On the next page you´ll find right on top a yellow shopping trolley and the caption “show order summary”. Click that one and enter your “gift card or discount code”. You´ll directly see the new price, that will be charged.
If your order on our desktop version:
After selecting your order, click in your shopping cart on “buy”. On the next page you´ll find on the right half of the page an input field with the inscription “gift card or discount code”. Here you can enter your discount code.
8. What about delivery conditions?
We generally deliver to almost all countries of the European Union. There are just some countries, that are excluded, please take a look here.
9. Are you from a country that is not listed here?
Wonderful, so please just get in touch with us (firstname.lastname@example.org) and we will put everything in motion to forward you the shipping costs, so that your KUKLA flies around the world to you!
10. How can I pay?
You can pay in advance, via paypal, credit card (Visa, Mastercard, American Express, Discover, JCB, Diners Club) or via Direct Banking. You have problems with the payment process, please just get back to us: email@example.com
11. What is the status of my order?
You will get a Message, as soon as the package leaves our logistic centre. You didn´t receive any email notification? Please just drop us a short email with your name and your order number and we will check: firstname.lastname@example.org
12. How long does the shipping take?
Yes, I understand, the ordered product should arrive asap :-)
If your payment is confirmed till 09:59 a.m., the package will be handed over to our post partner at the same business day and your KUKLA is on its way.
All payment confirmations that arrive after 10:01 a.m. will leave our logistic centre the next business day.
Our parcels get shipped daily from Monday to Friday. In Austria you´ll receive your package within 48h and in Europe you´ll hold your package in your hands within the next 72h.
13. What about delivery costs?
- Austria and Germany: the shipping costs are free starting from a purchase value of 30 EUR up.
- Rest of EU-countries: the shipping costs are free starting from a purchase value of 240 EUR, below that the shipping costs are 10 EUR.
- Countries outside EU: the delivery costs are 18 EUR.
14. How do I return?
For now the return costs (so the fee the carrier in your country charges) needs to be paid by you. For Austria the fee amount is 4,62 EUR. In Germany the costs can vary, but it´s around 13 EUR. As soon as we are rich and famous we will handle it like Zalando, we promise.
If you want to return, please just take the return sticker, that is part of your package, fill in the required data, close the box with the two sticker and as soon as your parcel arrived at out logistics centre it will be certified. After approval the amount will be refunded.
15.How do I wash KUKLA?
KUKLA is very easy to clean and will stay the way you bought it, if you wash it with 30 degree, iron at low temperature and if you keep it on the lowest level for tumbling.
16. What about the positioning of the care tag?
Due to the wonderful fact, that all KUKLAs are double face and can be worn on both sides, the care tag is always disturbing. So we added it with a very wide seam, so that – in case you decide to finally take it - the tag can be removed by just pulling out the yellow yarn. Ready, steady, go! Have fun with the wonderful new world that wraps up.
17. Is there a newsletter?
Yeah, every month you´ll be updated by our newsletter, with our styles, stories and new products and special deals: please just sign up here!
18. Will there be more KUKLA products?
Wohooo for sure! We have some more products on our minds!
Do you have an idea or is there some color that you miss? Just give us your input.